Frequently Asked

We recommend booking 3-6 months before your event, especially during peak wedding season (May-October). Popular items like arches and large centerpiece collections book up quickly.

Cancellations made 60+ days before the event receive a full refund minus a $50 processing fee. 30-60 days: 50% refund. Less than 30 days: no refund. We understand plans change and will always try to accommodate rescheduling.

Yes! We offer delivery, setup, and breakdown/pickup for all orders within our service area. Setup is complimentary for orders over $500. For smaller orders, a flat delivery fee applies based on distance.

Absolutely! Self-pickup is available from our Albuquerque warehouse. This can save on delivery fees. Items must be returned clean and in the same condition within 48 hours of your event.

Normal wear is expected and covered. For significant damage, the security deposit covers most repairs. We'll discuss any additional charges before billing — we're fair and reasonable about this.

Some items, like our acrylic welcome signs, can be customized with your names and event details. Custom vinyl lettering is available for a small additional fee. Contact us for details.

Yes! We welcome showroom visits by appointment. This is a great way to see colors, textures, and scale in person. Book a visit through our contact page.

We love working with planners! We offer a streamlined process for coordinators, including detailed inventory lists and setup guides. Ask about our planner partnership program.

Not at all! While weddings are our specialty, we provide decor for all types of events — birthday parties, corporate galas, baby showers, quinceañeras, holiday parties, and more. Our catalog works beautifully across any celebration.

Absolutely. We regularly style corporate dinners, fundraising galas, milestone birthdays, and cultural celebrations. Our team can help you select pieces that match your event's tone and theme, whether it's formal, festive, or somewhere in between.